Vertical understands that businesses have unique requirements for their communications infrastructure. Whether it's connecting to customer databases, tying into industry specific applications like prescription refill, intelligent voice response (IVR) or sophisticated call center reporting, all have the same goal of enhancing customer interaction, measuring and improving communications with customers, increasing staff productivity and controlling costs.
Vertical provides enterprise-class converged and IP telephony systems and applications that give businesses new tools and information to enhance customer communications. The system offers corporate-level call processing, custom applications and integration with back-end applications and databases. With remote configuration, diagnostics and monitoring, businesses can centrally manage one, ten, or thousands of sites from a standard browser. And reporting tools provide visibility into customer communications across a network of stores or offices.

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